Ways to contact us
Send a message to the group
Message our bot
The "#create-ticket" channel
Live chat
Temporarily unavailable
partner@minerent.net
For business inquiries
Support working hours information
Working hours
Mon-Sun:
9:00 - 21:00 MSK
Requests are accepted outside working hours, but a reply will be provided only during working hours
Expected response time
Up to 6 hours in most cases and up to 48 hours during high load
What we can help with
Consultation
We will help you choose the plan that suits you
Initial setup
We will guide you through the basic steps if you are launching a server for the first time
Solving basic issues
We will help you fix the most common errors
Changing the location
We will move your server to your preferred location
Financial questions
Purchasing additional resources, payment issues, etc.
Access recovery
We will help you recover your account if you lose access to it
What we do not help with
Performing actions on your behalf
We give advice, but we do not interact with the server
Fixing issues in modpacks
If the issues are not typical, please contact the modpack author
Configuring plugins or mods
All documentation is usually available on the plugin/mod page
Fixing client-side issues
Launcher startup problems, game crashes, etc.
Other issues not related to hosting
Our media channels